FAQ - Orders and Shipping

How long will it take to ship my items and what will it cost?

We offer free shipping on all orders to the continental U.S. We do not charge sales tax on items shipped anywhere besides CA. Transit times are typically 3-7 days through UPS, FedEx and USPS. Some of our larger items that require freight can take up to 10 days. We will contact you via email if this is the case. 

Will I receive an order confirmation?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If for some reason your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Will I receive tracking info?

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order (although orders usually ship within 1-2 days).  We will send you tracking information within 24 hours of your order leaving the supplier to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@premierbidets.com. 

What if my order shows up damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@premierbidets.com and we will process an insurance claim on your behalf.

What happens if I change my mind and I want to cancel or return my order?

Not a problem. All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. You will receive your refund within 30 days. 

Unless noted otherwise in a product description, due to the hygienic nature of our products, you may return new, unused, and uninstalled items within 30 days of delivery for a full refund. Returns received that are in used condition will be returned to the customer at their expense and no credit will be issued. If the return is a result of our error (you received an incorrect or defective item), we will provide you the correct item at no cost to you.

In a situation where the return is due to the buyer’s error, or the buyer no longer wants the product, the buyer will be responsible for shipping costs. Please inspect your delivery upon receiving and before signing. If you notice damages, let us know as soon as possible so the manufacturer can arrange for a replacement at no cost to you. Post-purchase, we will contact you with instructions for scheduling a delivery with the carrier.  

If you need to return an item, simply reach out via email at returns@premierbidets.com or via our contact us page.