This company is amazing. I got a fancy Toto toilet that was damaged in delivery. I called that night and the owner picked up, and in a few days a new one was delivered in perfect shape. It was easy, they didn’t make me run through hoops. I’m super impressed and encourage anyone looking for a bidet to use them. Totally world class!
Install was super easy. There are instructional videos on YouTube. The package includes the additional buttons to add to your S7A remote. The autoflush and remote flush is a very nice upgrade that I appreciate even more that I thought I would. This part is of very high quality.
The bidet has a much more comfortable seat than my Toto s350e and the remote feels more premium along with its matching magnetic wall mount. I feel the toto has more of a wow factor with all its features and the bidet function overall feels nicer to my behind but the more comfortable seat makes this bidet a better fit for me
Ordering process was easy. So many options to tailor for your needs. We shopped around and Premier Bidet had best prices. Hardest part of the install was drilling through ceramic tile. Premier Bidet had a great install video. Our only issue was we hoped we had ordered with the auto open/close lid but the version we ordered didn’t come with that option.
John had excellent follow through and supplied information regarding numerous bidets. I would highly recommend !!!
Exactly what we were looking for the new bathroom and was delivered quick and seamless.
Premier Bidet is a joy to order from. I called to get them to match a competitors price, and the call was immediately answered in person and the price match completed on the spot. I then got text messages confirming my order. It was clear the texts were from ownerships private phone. I was able to respond via text and ask questions via text and I was always cheerily answered! Within a week, I had my bidet, but found an even cheaper price online. I texted Premier Bidet, and to my very happy surprise, he met the price and refunded me the difference!!! This is a great company to do business with, providing ‘old school’ customer service you just don’t see anymore!
And the product is amazing.
First, I want to compliment the gentleman that helped me from Premier Bidet. He was amazing help. I am grateful!!
Second, I wanted luxury and I am beyond pleased. I am updating my home and this gives an important finishing touch.
Well done Premier Bidet, I am as impressed by the customer service as I am the bidet.
Excellent design, well made and Premier Bidets is fast in delivery and quick to respond. Do not hesitate to buy from them.
I had questions about different models and features. I called and had all of my questions answered. Very knowledgeable staff. Wonderful shopping experience. Shipping was fast.
We purchased the Toto G450 from Premier Bidet. You can trust Premier Bidet. We originally ordered from a different supplier who made promises about availability and deliver date. We canceled order when after finding out bidet wasn’t available and delivery date at least four weeks later than promised. Premier Bidet knew within a day when the toilet would be picked up and delivered by shipper. Plus there was no damage to packaging when it arrived.
We originally were going to purchase a bidet seat but didn’t like the look. Not having an ugly water tank sitting on top of the toilet shows off more of our tile wall in the bathroom. We love the look of our new bidet. I did have to move the water supply line a few inches and install an electrical outlet. I completed installation in less than a day.
Really glad we bought from Premier Bidet. Great customer service.
I appreciate good customer service. I am seldom surprised by outstanding customer service. Premier Bidgets is beyond outstanding. The timely communication, the shipping flexibility, the follow-up. I was impressed with everything about this company.
Installs easy and works as expected.
I have the TOTO S7 with a single flush Drake toilet. The S7 was trying to do a light flush when both seats were lifted. Had to call TOTO support to reset the S7 for single flush and all is well.
The steps provided by support were not in a manual that I could find.
Steps to reset S7 for single flush:
1. Hold Front Wash and + for 10 seconds
2. Press - > + > - (flashes twice, 2 long beeps)
3. Hold Front Wash and + for 10 seconds
4. Press Rear Wash > - > Rear Wash (Flashes twice, 2 long beeps = Complete.)
My husband had a hard time installing because we have a smooth toilet but after some adjustments I finally got to experience the bidet. It is beyond my expectations. John who is the CEO of Premier answers the phone if you have concerns or a question! He was a pleasure to do business with. His website is easy to place an order. Highly recommend this business and highly recommend the ultra nova +
Very happy with everything. Works great and very comfortable
Great company, speedy, delivery good communication
This toilet lift has provided a huge help in maintaining my independence! I can be self sufficient for much longer and not require someone to help me on or off the toilet.
Very good for the price. Feature set and performance are very good. Water heating is fast and consistent (past initial burst which is actually on the hot side). Overall we are pleased with it for the price we paid.
There are a few negatives that would make this closer to a 3 if we didn't take comparative price into the equations. First is poor instructions around things like mounting that don't even cover what to do with some washers that it comes with. The packaging and instructions are strangely extremely fancy and laminated but with some broken english and the same errors/omissions that user complaints about go back years. They spent a lot more money and effort on making the instructions look fancy than making them good. Also, even though I've snugged it as much as I'm can without feeling like I might damage it, I still get some movement on the seat as well and have to adjust it time to time.
The only issue that has us considering getting a different model for our other toilets is that there is no way to schedule when the seat is heated and there is no memory so all settings are cleared when power is cut. So you have to waste power 24x7 on seat heating if you want it, even if you are only home & awake for 1/4 of the day. You can't use a smart plug to cut the power on a schedule either as it doesn't remember settings so you have to re-set any non-defaults every time power is removed. Lack of multiple user settings is a negative as well but less irritating that the 24x7 power usage and lack of memory.
installation was done by plumber. The dual flush is amazing get all off toilet. Squeaky clean toilet at all time. Boys are having a hard time aiming gets the back of the toilet I guess is my only quarrel. The water shots are nice and smooth not jet like, which I like and still does its job of leaving you clean. Definitely will buy again.
This bidet is wonderful. I love everything about it including the seat warmer, pressure and temperature options. I would encourage anyone to not overthink it and just buy it. You will not regret it. In addition, customer service is wonderful. I had a few questions and got responses quickly and accurately.
I highly recommend Premier Bidets. They were informative & helped me choose the right Toto wall hung toilet for me. It arrived as stated it would. Very personable to work with.