Premier Bidets Reviews

Received a defective unit and instead of offering a return and sending me a new unit, I had to work through TOTO warranty to receive a new unit. Took numerous phone calls with TOTO to resolve the issue and in the end I received a unit that had to be repaired for full price. Not happy, not good customer service.

Ordering my Toto S7A bidet washlet from Premier Bidets was super simple and intuitive! They offered a competitive price, lots of information and specs, and the customer service online was really responsive. And the product is amazing!! So luxurious and indulgent.

Works as expected - Awesome

Great customer service

Our new Toto Neorest RS is wonderful so far. Every senior citizen should have one. It just makes life easier. Premier Bidets provided stellar customer service and delivery was quick. We highly recommend premier Bidets and the Toto Neorest RS.

Great customer service!

great service and great product

Very good service.

I wrote on March 5, 2025, that the flush button attached to the remote control didn't arrive in the box. To this day, I haven't received a solution. Without the flush button, I can't use the purchased equipment. Mr. Valdez told me they had written to Toto, but I didn't make the purchase from Toto, but from Bidets Premier.

Excellent customer service.

Good price, super fast delivery

I REALLY enjoyed the service that I got from Premier Bidets. From the very start, they were very helpful in helping me pick the best of the best, while also ensuring that I didn’t make any mistakes with ordering the exact model needed to fit my existing toilet. After ordering, they kept me apprised of the order status, and it arrived exactly on time. They then followed up to ensure that I was happy with the installation. What did they miss? Nothing! (Well, maybe they could have come help me install it myself and then haul away the trash!;o) I could not be more pleased with this company!

Searched Amazon for the TOTO part I needed to convert TOTO toilet to auto flush. Everything went well, but the part received was the wrong part, due to some assumptions on my part as well as lack of information on Amazon website. Thank goodness for Amazon return policy!!
Continued search on web after clarifying with TOTO which part I actually needed. Found Premier Bidet website, and liked the details they provided, as well as favorable reviews. Part was in stock, ordered part, and received part in timely manner. NO problems with entire process. HIGHLY recommend to others seeking assistance in purchasing products of this nature.

Everything was perfect!

I have been using bidets for 8 years and I always look for the best ones with the best quality and improved technology. Since I had my Ultra-NOVA I am certain that I found the best bidets that I can get. I am very pleased with all functions and specifically with the remote control that works from a distance, and the Enema that has just the right water pressure for a cleaner action. I am very happy with my bidet and I super recommend it!

Premier Bidets is a great company to do business with. The delivery was on time and customer service was the best. The TOTO Washlet S7A Bidet Round Seat was the best decision made.

Ordered a Neorest RS and G5A. I prefer the aesthetic of the RS but got the G5A as well to try both out (and because of the lower cost.) We got the G5A installed first, and it's working perfectly. The ordering process with PremierBidets was straightforward, and the delivery using freight took a few more days, but delivery was flexible to support our schedule. Will write a review for the RS after we have it installed and have the opportunity to compare the two. I would purchase from PremierBidets again.

I’ve never heard of this company, so as with any non-big brand name e-retailers, I was a bit hesitant. However, considering Premier Bidets had the lowest price for the Toto S7A bidet, I took a chance. Also, with some quick googling, they seemed like a legit company.

No regrets. They have a quick delivery processing (I got a shipping confirmation with tracking the next business day) and packaging left little to no room for delivery accidents. Last thing anyone wants is to installed the seat and after all the effort, find out it broke.

As for the product itself, since Toto is the manufacturer and Premier Bidet is a distributor, any review of the seat does not reflect this company. With that said… I loved sitting on Toto’s bidet toilets and seats when I traveled to Japan, and now I finally have it at home.

The shipping and delivery were as expected, but not the support part. Right upon receiving the package, I noticed the inner box is not brand new sealed but is opened before with sealing tape cut. Also, the parts were not sitting correctly with the cardboard that’s holding them inside suggesting it’s been taken out and put back prior.
But it won’t be an issue itself if the parts were correct, which does not look like the case. When looking at the installation manual, it said TCA430, which is different than what’s showing on the box label TCA535 under the THU855 section. Also, the extra button to add to the remote is for the round vertical layout remote, not the boxy horizontal layout like S7 series, which this should be for. These things lead me to think while the box itself is for the THU855 kit i ordered, the parts inside the box are different than what are supported to be there.

When I first tried contact them with the above info, they replied that we only ship new and never sell returned/used items without trying to address the issue itself. I wrote another reply over the weekend but haven’t heard back as of the following Wednesday.

Excellent service

In addition to the great price, the rep from Premier Bidets was constantly checking, from scheduling delivery to installation and user experience.

arrived in perfect condition across the country. shipping was quick. support was effortless. so glad i went with Premier Bidets. Genuinely.

Had to change my order and the help I received made it easy.

Prompt delivery and driver was very helpful

Filters arrived on time and are standing by to filter sediment from well water. Current filter is working very well. Will replace in June. Love our Ultra Nova.